1. GENERAL OVERVIEW
These general conditions of sale
are intended to inform potential customers of the conditions of sale and
delivery of products ordered on www.lapaletteduparavenir.com. They have
also aims to define the rights and obligations of the parties in the
framework of the sale of products by the seller to the customer (hereinafter referred to as the “
Customer ").
These conditions apply, without restriction
nor reservation, to all sales by LA PALETTE DU PARFUMEUR of the products
offered on its Website.
The fact of a Customer visiting or
ordering a product or service on the Site implies full acceptance and
entirety of these general conditions of sale of which the Customer acknowledges
having read it before ordering.
LA PALETTE DU PARFUMEUR reserves the right to
modify these general conditions of sale at any time. The customer
will be informed of any changes to the website.
2. COMPANY IDENTITY
THE PERFUMER’S PALETTE
16 Rue Charles de Gaulle
57950 Montigny-lès-Metz
FRANCE
3. FORMATION OF CONTRACTS AND ORDERS
3.1.
Product Characteristics
In accordance with article L. 111-1 of the Code of
French Consumer Affairs, the Customer may, prior to ordering,
consult the essential characteristics of the products you want
order on the LA PALETTE DU PARFUMEUR Website.
Descriptions of the products offered at
sale are given for information purposes only and do not bind the seller.
In the event of modification of a product by a
supplier, the graphic representation of the product does not affect the
liability of the seller nor the validity of the sale.
LA PALETTE DU PARFUMEUR reserves the right to
modify the range of products according to the constraints of its suppliers.
3.2. Order
Any order implies acceptance without
restriction or reservation of these general conditions of sale.
The Customer's order must be confirmed by
LA PALETTE DU PARFUMEUR, by e-mail at the latest at the time of delivery or,
failing this, to the address indicated by the Customer on the order form.
The sale will not be considered final
by LA PALETTE DU PARFUMEUR only after receipt of full payment.
THE PERFUMER'S PALETTE is not intended to
sell the Site's products to professionals, but only to
consumers or non-professionals for their personal needs. THERE
PALETTE DU PARFUMEUR reserves the right to refuse orders if a product
identical is ordered in abnormal quantity.
LA PALETTE DU PARFUMEUR recommends to the Customer
to keep this information on paper or electronic media.
Computerized records, kept in the
computer systems of LA PALETTE DU PARFUMEUR, will be considered as the
proof of communications, orders and payments made between the
parts.
3.3.
Pricing
Online sales prices for products in LA
PALETTE DU PARFUMEUR indicated in euros, are those in force at the time of
the registration of the order form by the Customer on the Site.
They do not include delivery costs,
which may be invoiced in addition to the price of the products purchased following the
amount of the order. Delivery costs will be indicated before
the registration of the order by the Customer if delivery is free.
Prices include value tax
added (VAT) when applicable on the day of the order and any
change in the applicable rate will be automatically reflected in the price of the
products sold by LA PALETTE DU PARFUMEUR.
The selling prices of the products may be
modified by LA PALETTE DU PARFUMEUR at any time. This modification will be
notified to the Customer before any order.
3.4.
Product availability
The products on the Website are
available for sale in all countries, but LA PALETTE DU PARFUMEUR has the
right to modify these conditions at any time. Products are available
on the Website while stocks last.
LA PALETTE DU PARFUMEUR cannot be held responsible
responsible if some countries impose import restrictions
of perfumery products. It is the Customer's responsibility to know
and understand these restrictions before placing an order on the Site
Internet.
LA PALETTE DU PARFUMEUR reserves the right to
refuse or cancel an order if it is brought to its attention that a country in
individual has problems related to the importation of perfumery products.
LA PALETTE DU PARFUMEUR reserves the right to
refuse or cancel an order if fraud or problems are suspected
legal issues related to non-payment of a previous order.
If some products are not in stock,
this will be clearly indicated on the Website. The customer will be informed by
email as soon as the product is available in stock.
In the unlikely event that the products
ordered would not be in stock, but still available on the website,
the customer will be informed by email as soon as possible.
The customer will then have the choice of being refunded or making a new
order for the product. The Customer will be reimbursed for the sums already paid in
a period of thirty (30) working days from the date on which the
Customer has been informed by email. Payment will be made from
same manner as that carried out by the Customer.
4. ORDERING PROCESS
When using the online store,
the Customer's order is validated according to the terms described below.
This validation implies acceptance of the general conditions of sale.
Each order will only be taken into account after payment has been accepted.
The ordering process includes steps
following:
The Customer selects the products and chooses
the desired quantity
Follow the instructions by completing the
information requested, including email address and postal address.
Choose a delivery method
Choose a payment method
Ensure that all information is
complete and check the details.
Correct any errors before
confirmation of your order.
This payment is made directly to the
online payment platform. Credit card payments on the site
are completely secure and guaranteed by Payplug.
After validation of the payment method by the
customer, the order will be finalized and validated definitively and irrevocably
as proof of a sales contract between the Customer and LA PALETTE DU PARFUMEUR.
5. PAYMENT
Full payment must be made by
time of order by the customer. At no time will the amounts paid
may be considered deposits or advance payments. All orders
are payable in euros.
Online credits or codes are issued
exclusively by LA PALETTE DU PARFUMEUR and can only be used on
its Website. Codes are valid for the period indicated at checkout.
distribution of the specific code.
Payment is made in one of the following ways
:
By credit card. Credit cards
accepted on the website are: Visa, Mastercard, American
Express.
By Payplug.
The Customer guarantees to LA PALETTE DU PARFUMEUR
that he has the authorizations possibly necessary to use the
payment method chosen when registering the order.
LA PALETTE DU PARFUMEUR reserves the right to
suspend or cancel any order and/or delivery, regardless of its
nature and level of execution, in the event of non-payment of any sum which would be
due by the Customer or in the event of a payment incident.
LA PALETTE DU PARFUMEUR reserves the right to
request a photocopy of the Customer's official identity document for all
payment by credit card.
As part of the fight against fraud
on the Internet, the information relating to your order may be
transmitted to third parties for verification. Your payment details
credit card are protected and encrypted by our service provider.
5.1. Means of
payment
LA PALETTE DU PARFUMEUR checks all
orders that have been validated on its site in order to protect the company
against abusive and fraudulent practices.
Your payment is protected by 3D Security which
provides an additional layer of authentication. So, during the process
payment, the issuing bank will determine whether the identity of the holder of the
card is verified or if an additional authentication process is
necessary. If this is the case, the issuing bank certifies the identity of the
cardholder via a one-time SMS access code or by
other ways.
5.2. Security
payments
Payments by credit card on the site
internet are secure. Payment data is encrypted according to the standard
SSL (Secure Socket Layer).
When paying by credit card, the customer
must provide the following information securely:
First and last name appearing on the card
Card number
Expiration date
Visa Cryptogram (CVV)
This information is transmitted directly to
the card issuing bank for secure processing. THE PALETTE OF
PARFUMEUR does not have access to payment data.
In some cases, the bank issuing the
card may require additional authentication of the cardholder
card, for example via a code received by SMS.
Payments are also protected by
3D Secure device which reinforces the security of online transactions.
The identity of the card holder is thus verified in a secure manner
with its issuing bank.
LA PALETTE DU PARFUMEUR makes every effort to
ensure the security of online payments and protect banking data
his clients.
6. DELIVERY AND RECEIPT
The products will be delivered to the address
indicated by the Customer on the order form.
The invoice relating to an order can be
downloaded and printed from the confirmation email that the Customer
receives. The billing address appearing on the invoice will be the one chosen by
the customer.
Failure to follow the procedures described
below cannot give rise to any complaint from the Customer.
6.1. Methods of
delivery
The products are delivered as follows
:
France: Standard Colissimo with signature and
may take up to 5 business days
Europe: Standard Colissimo with signature,
delay of up to 10 working days
Rest of the world: Colissimo standard with
signature is usually used and can take up to 30 business days.
We also use DHL when standard delivery services are not available.
not possible.
Please note that business days are not
do not include Saturdays, Sundays and public holidays. In accordance with
article L.121-20-3 of the French Consumer Code, the customer will receive his
order within a maximum period of thirty (30) days.
Standard delivery is offered for all
order. The product will not be delivered to hotels or PO boxes. THE
Delivery times are given as an indication. THE PERFUMER’S PALETTE
strives to fulfill the order within the deadlines indicated.
LA PALETTE DU PARFUMEUR will inform the Customer of
the progress of the order by email and on the account
of the Customer when preparing the shipment. Once the product is shipped,
LA PALETTE DU PARFUMEUR will send a tracking number to the Customer so that he can
can follow their order from departure to arrival on the website of the
carrier. This information will also be updated on the account of the
Customer.
In the event of absence, the buyer or the
recipient of the ordered products receives a delivery notice, from which
he must contact the delivery service to organize
pick up. It is up to the Customer to ensure this with the service department.
delivery. Delivery being ensured by a third party service provider, LA PALETTE DU
PARFUMEUR informs the Customer that he cannot under any circumstances be held for
responsible if the non-performance or poor performance of this obligation is
attributable to the Customer, to an unforeseeable or insurmountable event, or to a case
of force majeure.
There can be no dispute relating to
delivery if the package appears to have been delivered, the computer system of the
carrier being definitive.
6.2. Deadlines
delivery
For any delivery outside the territory
French, the taxes, duties and duties which may be required during
import are the responsibility of the customer. These costs will be fully payable
responsibility of the Customer. These declarations and payments do not fall within the jurisdiction of
THE PERFUMER’S PALETTE.
Furthermore, it is up to the Client
to make the necessary declarations for the importation of products.
6.3. Reception
some products
The customer must check the condition of the package at the
receipt and ensure compliance of the number of items and their condition.
In the event of a dispute, he must report it to the carrier by affixing reservations
on the delivery note and inform LA PALETTE DU PARFUMEUR by email.
7. RETURN, REFUND AND RIGHT OF
WITHDRAWAL
In accordance with article L. 121-20 of the Code of
consumption, the Customer has a period of fourteen days from the date of
date of receipt to return the ordered products for reimbursement without
having to provide reasons.
Products must be returned to LA
PERFUMER'S PALETTE, in perfect condition for resale, in their original condition
(packaging, accessories, instructions, etc.), duly sealed, and accompanied by the voucher
return signed according to the procedure described below within 14
days.
Reimbursement will be made using the
same credit card as the one used by the Customer for the transaction
initial within a maximum period of thirty (30) days, subject to compliance
of the aforementioned conditions.
8. WARRANTY
THE PERFUMER’S PALETTE in its capacity as
professional seller, guarantees that the products comply with the use which
is expected, and do not present defects or hidden defects making them
dangerous or unfit for normal use. [...]
9. RESERVATION OF OWNERSHIP
LA PALETTE DU PARFUMEUR retains ownership
products sold until full payment of the price by the customer.
10. RESPONSIBILITY
LA PALETTE DU PARFUMEUR cannot be held responsible
responsible for non-performance of the contract concluded in the event of stock shortage
or product due to force majeure, disruption or strike
total or partial, in particular transport and communications services.
LA PALETTE DU PARFUMEUR cannot be held responsible for any damage
indirect which could arise due to the purchase of the products. [...]
11. INTELLECTUAL PROPERTY
LA PALETTE DU PARFUMEUR retains the rights to
intellectual property on the site linked in particular to logos, symbols,
bottles, packaging, photographs and videos appearing on the Site and/or on
products. It is prohibited to reproduce, copy, distribute, modify or
use, in whole or in part, any of these elements without the consent of LA
PERFUMER’S PALETTE.
The same applies to any combination or
conjunction with any other brand, symbol, logo and, more generally, any
distinctive sign intended to form a composite logo. The same goes for everything
copyright, design, model and patent which are the property of LA PALETTE DU
PERFUMER or to which LA PALETTE DU PARFUMEUR holds the rights.
12. FORCE MAJEURE
The execution by LA PALETTE DU PARFUMEUR of its
obligations under these General Conditions will be suspended in the event
of force majeure. Expressly, are considered cases of force majeure
or fortuitous events, in addition to those usually retained by the jurisprudence of
French courts and tribunals: the blocking of means of transport or
supplies, earthquakes, fires, storms, floods,
lightning ; the shutdown of telecommunications networks or difficulties specific to networks
external telecommunications to customers.
THE PERFUMER’S PALETTE will not be
liable for direct or indirect damage linked to such events
considered to be beyond their control. If the suspension of execution
obligations of LA PALETTE DU PARFUMEUR extends for more than
ninety (90) days, the Customer has the right to terminate the order and THE
PALETTE DU PARFUMEUR will refund the order.
13. PARTIAL INVALIDITY
If any clause in these conditions
general is held to be void or inapplicable, the other clauses will retain
all their strength.
14. NON WAIVER
The fact that one of the parties does not rely
not a failure of the other to fulfill one of his obligations is not worth
waiver to avail itself of it subsequently.
15. APPLICABLE LAW AND JURISDICTION
COMPETENT
These general conditions are
subject to French law. In the event of a dispute not resolved amicably, the
French courts will have sole jurisdiction.
16. MODIFICATION OF THE GENERAL CONDITIONS
LA PALETTE DU PARFUMEUR reserves the right to
unilaterally modify these general conditions. The news
conditions will apply to orders placed after their implementation
line.
17. PRIVACY POLICY AND DATA
PERSONAL
LA PALETTE DU PARFUMEUR is committed to protecting the
confidentiality of the personal data of its customers in accordance with the
regulations in force, and in particular the General Regulations on the protection
data (GDPR).
Data collected
When ordering or registering for the
newsletter, LA PALETTE DU PARFUMEUR collects the following data:
Last name First Name
Address
E-mail address
Phone number
Payment data (only when
online payment)
Purpose of data
This data is used to:
Process the order
Provide after-sales service
Send commercial information with
customer's agreement
Improve user experience
Security and Privacy
The data is hosted in the Union
European on secure servers. Only authorized LA services
PALETTE DU PARFUMEUR have access to it.
Rights of people
Each person can request access,
rectification or erasure of personal data. She can also
object to their processing and request portability of their data.
LA PALETTE DU PARFUMEUR undertakes not to
resell personal data to third parties and permanently delete the
customer data upon request.
For any questions relating to protection
data, the customer can contact LA PALETTE DU PARFUMEUR via the address
email present on the site.