La Palette du Parfumeur will inform you by email of the progress of your order. You can also track the progress of your order in the "My Order" section of your online Customer Account at Lapaletteduparfumeur.com or by contacting our Customer Service.

RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL

In accordance with Article L. 121-20 of the French Consumer Code, the Customer has fourteen days from the date of receipt to return ordered products for a refund without having to provide a reason. Products must be returned to LA PALETTE DU PARFUMEUR in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), properly sealed, and accompanied by the signed return form, following the procedure described below, within 14 days. Return shipping costs are the responsibility of the customer. The refund will be issued using the same bank card used by the Customer for the initial transaction within a maximum of thirty (30) days, subject to compliance with the aforementioned conditions.

All transactions made on the La Palette du Parfumeur website are highly secure. We use SSL encryption to protect personal and payment information. La Palette du Parfumeur guarantees that your credit card details will not be stored. Furthermore, we enhance payment security by using 3D Secure for Visa, Mastercard, and American Express cards that support this feature. An additional layer of security is implemented during payment, involving verification of the cardholder's identity and confirmation of the transaction. Each bank has its own authentication process. If you have any questions regarding your 3D Secure code, please contact your bank directly. Our customer service team may conduct checks and contact you before finalizing the transaction and confirming the order to gather additional information. These measures are in place to combat fraud and ensure your protection.